Despite the proliferation of new technology such as intelligent sensors and BDA, the majority of companies are, as yet, unable to deliver advanced services such as "power by the hour" and are not set up to service competitive equipment.
This is mostly due to the lack of information flow along the organization (e.g., precise performance indicators) that hampers the capability of service managers to involve top management at a strategic level.
Lack of top management commitment
Lack of relevant performance measurements for service
Service personnel does not have adequate product knowledge
Management does not have a vision of comprehensive service life-cycle management