THE JOURNEY TOWARD CUSTOMER CENTRICITY
Manufacturers now realize that product or innovation-based differentiation is no longer the source of competitive advantage per se. They can see they will have to build their competitive advantage around the customer centricity triad.
54% of manufacturers will use the ability to ramp up production for new products as a KPI for their factories
64% of manufacturers will use perfect order, on time, and in-full delivery to customers and flexibility/ability to fulfill customer needs as a KPI for their factories
70% of manufacturers will use production yield/manufacturing cycle time/product costs as a KPI for their factories