CUSTOMER CENTRICITY'S SILVER BULLET

SERVICES

In this journey, manufacturers realize service activities are central to securing business growth. Our research shows that services are a safe harbor during difficult market conditions.

57%

of IME manufacturers suffer from a flat, if not declining, business

This is due to difficult economic conditions, with many major economies in recession, significantly impacting the discrete manufacturing industry as the majority of clients are adopting a wait-and-see approach, essentially reining in capital expenditure.

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THE CHANGING STRATEGIES FOR
DISCRETE MANUFACTURERS

19%

MERGERS AND ACQUISITIONS, ALLIANCES AND PARTNERSHIPS

33%

CONSOLIDATE EXISTING CUSTOMER BASE/MARKETS

47%

NEW CUSTOMERS / NEW MARKETS

54%

QUALITY AND RELIABILITY IMPROVEMENT

57%

PRODUCT SERVICE INNOVATION/
ADDED-VALUE SERVICES FOR EXISTING PRODUCTS